Feast ("we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use the Feast mobile application and related services (collectively, the "Services").
By using Feast, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use Feast, we may collect the following types of information:
- Personal Information: Name, email address, phone number, profile information, payment details, and service addresses.
- Chef Information: Professional profile, availability, banking/payment details, and (if applicable) background check information.
- Booking & Transaction Information: Meal preferences, order history, scheduling details, and payment records.
- Location Information: With your permission, we may collect location data to match chefs with customers.
- Usage Information: Device type, IP address, app interactions, and analytics data (such as cookies or similar technologies).
2. How We Use Your Information
We use your information to:
- Provide and improve the Feast platform.
- Connect customers with chefs.
- Process payments and send receipts.
- Verify chef identities and ensure safety.
- Provide personalized recommendations.
- Communicate with you about bookings, support, or updates.
- Ensure security, prevent fraud, and comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We may share information in the following ways:
- Between Customers and Chefs: Customers' name, service address, and meal preferences may be shared with chefs after booking. Chefs' profile information and reviews are shared with customers.
- Service Providers: Payment processors (e.g., Stripe), background check providers, analytics platforms, and hosting services.
- Legal Requirements: If required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Retention
We keep your information as long as your account is active or as required by law (such as financial records). You may request deletion of your account and associated information at any time.
5. Your Rights & Choices
You may:
- Access, update, or delete your account information.
- Opt out of promotional emails by following unsubscribe instructions.
- Control location permissions through your device settings.
- Request a copy of your data by contacting us.
6. Security
We take reasonable measures to protect your personal information, including encryption of payment details and limiting employee access. However, no system is 100% secure.
7. Children's Privacy
Feast is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal data from minors. If we learn a minor has provided information, we will delete it.
8. International Users
If you are located outside the United States, please note that your data may be transferred and processed in the United States where privacy laws may differ.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you within the app or by email. Continued use of the Services means you accept the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Feast Privacy Team
Email: feast-team@joinfeastco.com